Last updated: 21 May 2026
At Pious Rana, customer satisfaction is important to us. We strive to provide a smooth and fair experience for all users.
Orders can be canceled only immediately after placing them. Once the order has been processed or communicated to vendors/merchants, cancellation requests may not be accepted.
If you receive a damaged, defective, or incorrect product/service, please contact our customer support on the same day of delivery or purchase. Our team will review the issue and provide an appropriate solution, including replacement or refund if applicable.
Refunds or replacements will only be processed after verification of the issue.
Certain products or services, including perishable or time-sensitive items, may not be eligible for cancellation or refund unless proven defective or unsatisfactory.
For products covered under manufacturer warranty, customers are requested to contact the manufacturer directly for support and claims.
Approved refunds are generally processed within 1–2 business days. The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.
For any support or refund requests, please reach out via our Contact page.